Frequently Asked Questions

Q. What are the benefits of creating a Charming temptations account?

Creating a Charming Temptations account allows you to:

1) Store multiple shipping and billing addresses to expedite your checkout process
2) Save the contents of your shopping bag for later
3) Easily access your current order details and history

Q. How can I track my order?

Charming Temptations will send you several emails during the order process to keep you informed of the status of your purchase. All Next Day, Two Day and Ground purchases are shipped via UPS or USPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status.

Q. How long does it take for a refund to be issued for a returned item?

Merchandise returned to Charming Temptations will be processed and a refund will be issued within 1-3 business days upon receipt.

Q. Is there a warranty on my item?

A 1 year limited warranty is accompanied with each purchase. The manufacturer Matashi Crystals provides the warranty for each of their items up to 1 year from the date of purchase.